Services
We know the fact that customer abandons you in drove because of poor customer service. And that is why it’s imperative that we don’t drop the ball when it comes to customer service and secondly we want to make sure that there are friendly, informed staffs available always to help them.
It has become a little more challenging to maintain and manage our customer service because it has become spread across a number of platforms; but consistency across all of these platforms is the key to success.